Frequently Asked Questions
Frequently Asked Questions (FAQs)
Feel free to reach out to us if you have any other questions. Thank you for shopping at Tajara Group!
What is Tajara Group?
Tajara Group is your one-stop online shop offering a wide range of products including groceries, beauty items, household essentials, baby products, toys, and pet supplies. We strive to provide high-quality products at competitive prices with excellent customer service.
How can I contact Tajara Group?
You can contact us via email at info@tajaragroup.com or fill out the form on the contact page we will get back to you 🙂
Do I need an account to place an order?
While you can browse our products without an account, you will need to create an account to place an order. This allows us to provide you with better service, including order tracking and quicker checkouts for future purchases.
How do I create an account?
Click on the “Sign Up” button at the top right corner of our website and fill in the required details.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website under the “Track Order” section.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, we may not be able to make changes.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as listed on our checkout page.
How much does shipping cost?
Shipping costs vary depending on your location and the weight of your order. You can view the shipping cost at checkout before completing your purchase.
How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 3-5 business days. You will receive an estimated delivery date when you place your order.
What is your return policy?
We accept returns within 30 days of purchase for most products, provided they are in their original condition and packaging. Certain items, such as perishable goods and personal care products, may not be eligible for return. Please refer to our Return Policy page for more details.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to proceed.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund within 7-10 business days. You will receive a confirmation email once your refund has been issued.